With our Employee Policy Handbook 2014 create an employee handbook in about an hour.
Friday October 31, 2014
Give Customer Retention Number One Priority
You’re probably aware that 80% of your business
comes from 20% of your customers. Identify these
customers and make the
handling of those accounts a top priority. A recent SBA poll
showed that 14% of customers quit because grievances
were not settled satisfactorily and 68% quit because of
discourteous treatment, poor service and/or indifference. Does
your business have a
“Customer First Policy”?
Federal and state laws require most
employers to pay overtime. These laws contain many exceptions, so not all employees are
entitled to overtime. Are your employees entitled to overtime pay? Learn the rules here.
When speaking about finances, the vocabulary
can sound overly complicated and
intimidating. Some people feel so uncomfortable they avoid talking about it. Once you know how
to talk about money, you might feel more
comfortable tackling your finances.
Proper inventory control is critical to
quality merchandising. Improper controls or no controls at all can result in holes on the
shelves, which can affect your sales. After all, a customer can't buy what you don't have.
attempt to check references supplied by
a potential employee, you may find that
many people and institutions will ask
for a release before providing
information. They are reasonably trying
to protect themselves from any potential
liability for disclosing information
regarding a person who doesn't want the
information made known.
Here outlines the operations which are, and are not, included in labor times. You are
encouraged to become familiar with these to be sure you have a through understanding of
the professional approach to mechanical estimating.